What is the Difference Between an Inactive and Frozen Account?

Your account will be inactive when you stop charging your account, launching and running campaigns, checking your insights and dashboard, or communicating with your account manager. Once you do any of the aforementioned, your account will automatically be reactivated. 

Your account is frozen when you violate any of Speakol's standard policies, or terms and conditions. To unfreeze your account, you need to reach out to your account manager to learn more about the situation, fix the pending issue, and then the account can be unfrozen.